Next Generation 911 (NG911) Solutions

Next Generation 911 & Intrado: The Future of Emergency Response

What Is Next Generation 911 (NG911)?

Next Generation 911 (NG911) is the modern evolution of emergency communications, upgrading legacy analog systems to IP-based technology. This shift enables Public Safety Answering Points (PSAPs) to handle not only voice calls but also text, images, video, and advanced location data from smartphones, IoT devices, and connected vehicles.

Why Is NG911 So Important?

• Accessibility: Supports text-to-911 for the hearing and speech-impaired community.
• Situational Awareness: Real-time video, images, and location data improve dispatcher response.
• Resilience: IP-based networks ensure disaster recovery and geo-redundancy during outages.
• Interoperability: Seamless call transfer between jurisdictions during multi-agency emergencies.

NG911 Standards: NENA i3 Framework

NG911 deployment follows strict standards, primarily the NENA i3 framework, which defines how calls, data, and GIS information travel through Emergency Services IP Networks (ESInets). Adherence to these standards ensures interoperability, security, and high reliability.

Intrado: Who They Are & Why They Matter

Intrado is a leading provider of NG911 solutions, offering:

• Emergency Services IP Networks (ESInets) and NG911 Core Services compliant with NENA i3.
• Text-to-911 & Multimedia Handling for SMS, video, and image communications.
• Hosted PSAP Solutions for cloud-based resiliency and disaster recovery.
• Location Accuracy through advanced GIS integration and real-time data routing.

When Should Intrado's Services Be Implemented?

• Statewide NG911 Initiatives: When transitioning from legacy systems to IP-based networks.
• Disaster-Prone Regions: To ensure geo-redundancy and continuity of operations.
• Inter-jurisdiction Communication: When interoperability between multiple PSAPs is critical.
• Enterprise & Campus Safety: For compliance with Kari’s Law and RAY BAUM’s Act.

🚀 Ready to Modernize Your 911 System? Learn More About Intrado NG911 Solutions

Key Statistics

• There are over 6,000 PSAPs in the U.S., many still on outdated systems.
• NG911 adoption improves response speed and accuracy by providing rich data like caller location and multimedia content.
• States like Florida use NG911 to enable video-text-to-911 and real-time backup across counties during hurricanes.

NG911 is not just an upgrade—it’s a life-saving transformation that requires clear standards, experienced providers like Intrado, and strong implementation plans. Make the move now to ensure your community’s safety for the digital age.